Shipping Policy
Shipping Policy UK
At BMX we aim to provide fast, reliable, and transparent shipping services throughout the UK.
UK Delivery
All UK orders placed on BMX are dispatched from our warehouse in Crewe, United Kingdom.
UK Shipping Options:
- Free tracked & signed delivery service on all orders over £50
- Next Day Delivery available for orders placed before 4 PM (Monday to Thursday)
- For orders under £50, shipping costs will be calculated at checkout based on your location and products
Delivery Queries:
If you have any questions about your order or need further support, please reach out to our customer service team at BMX
EU Delivery:
Shipments for all EU countries will be dispatched from our NL warehouse. All products have been imported so duty and VAT will not be charged extra apart from countries outside the European Economic Zone.
Europe Shipping Options:
- Free DPD shipping is available on orders over €60 in most EU countries
- Orders under €60 will be charged shipping based on destination and will be shown at checkout
- We are currently unable to offer free returns within Europe. All return costs must be covered by the customer
EU Free Shipping Eligibility:
Free shipping over €60 is available in the countries listed below. For countries not included, shipping rates will be applied at checkout.
- Free Shipping Countries (Orders €60+): Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Spain, Sweden
- Countries Excluded from Free Shipping: Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Greece, Iceland, Liechtenstein, Lithuania, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Vatican City
Note: Some countries are excluded from free shipping due to their distance from our warehouse in the Netherlands or limited shipping availability from our logistics partners
Returns Policy
RETURNS & EXCHANGES
We want you to love your purchase. You have the right to cancel your order within 14 days of receiving it. To exercise this right, please contact us within those 14 days to notify us of your cancellation. You then have a further 14 days from that notification to return the item to us.
For eligible 14-day cancellations, we will refund the item price plus the standard outbound delivery cost. Please note that the cost of return shipping is the customer's responsibility, unless the item is faulty or not as described (see Return Shipping below).
After the initial 14-day period, unopened and unused products may be returned for an exchange or store credit within 30 days of receipt. Please contact us before sending anything back. Returns sent without prior confirmation may not be processed.
We are unable to accept returns of opened or used products after 14 days. If an opened product is returned outside of this window, you may be responsible for the cost of having it shipped back to you.
Please allow up to 14 days for your return to be processed once it reaches our warehouse.
REFUNDS
Refunds are available for items returned within the 14-day cancellation period. Where eligible, refunds will include the item price plus standard outbound delivery costs. Outside of this window, we offer exchanges or store credit for eligible unopened and unused items.
If your product arrives faulty, damaged, or not as described, we will make it right whether that means a replacement, exchange, or full refund at no cost to you.
RETURN SHIPPING
Customers are responsible for the cost of return shipping, except where the product is faulty or not as described, in which case we will cover that cost.
We strongly recommend using a tracked and signed-for service. We are unable to take responsibility for returns lost in transit without proof of tracking. Please include the return form from your original shipment when sending items back.
HOW TO START A RETURN OR EXCHANGE
Email us at support@heybmx.eu with "Return" or "Exchange" in the subject line, including your order number and reason for return. We're always looking to improve, so your feedback means a lot to us.